FAQ

1. Do you offer a 30-day money-back guarantee?

Your Satisfaction Is Our Priority – 30-Day Money-Back Guarantee

We want you (and your pet) to love every product you receive from PetTechHair.

If you're not completely satisfied, you can return your item within 30 days of delivery for a full refund. No hassle, no questions asked.

Just contact us at [email protected] with your order number, and we'll take care of the rest.

Because happy pets = happy people. 💛

2. How can I return a damaged or incorrect item?

If you received a damaged or wrong item, email us at [email protected] with your order number, photos of the product, and a short description. We’ll guide you through the return process.

3. How long does shipping take?

Shipping times vary depending on your location. Most orders are processed within 2–5 business days. Delivery typically takes between 7–15 business days.

4. Can I change or cancel my order?

We start processing your order as soon as it is placed. If you need to make changes, contact us at [email protected] as quickly as possible. We cannot guarantee changes after the order has been processed.

5. Where do you ship?

We currently ship to the USA, UK, Germany, and selected other countries. You will see available shipping options at checkout.

6. Do you offer discounts?

Yes! We occasionally run promotions and special discounts. Sign up for our newsletter to stay updated